Engineer/senior Engineer - Service

KONE Belgique & Luxembourg

Belgium, BE
Customer relationship management
Equipment safety and performance
Service contract compliance
The role is accountable for ensuring customer satisfaction through high-quality service delivery and precise communication

Job Summary

  • The role is accountable for ensuring customer satisfaction through high-quality service delivery and precise communication.
  • Responsibilities include managing technician teams, optimizing maintenance schedules, and resolving critical equipment callouts.
  • KONE offers a collaborative culture focused on sustainability, ethical practices, and employee career growth.

Matching Summary

The role is accountable for ensuring customer satisfaction through high-quality service delivery and precise communication.

Skills & Requirements

Must-have

  • Customer relationship management
  • Equipment safety and performance
  • Service contract compliance
  • Technician team leadership
  • Callout resolution and scheduling
  • Cost control and invoicing

Nice-to-have

  • Innovative collaborative working culture
  • Employee engagement participation
  • Sustainability focus in daily practice
  • Ethical business practices
  • Career development opportunities

Key Requirements

  • Experience in service operations management
  • Leadership skills for technician teams
  • Knowledge of local regulations and safety standards
  • Ability to manage third-party inspections
  • Proficiency in cost control and invoicing processes

Work Rights

Not specified

Tailored Resume

Cover Letter