This position is responsible for quality leadership and direction to the Manitoba Cash Service Centre, ensuring service level agreements are met and team engagement is high
Job Summary
This position is responsible for quality leadership and direction to the Manitoba Cash Service Centre, ensuring service level agreements are met and team engagement is high.
The role includes managing risk and compliance responsibilities, acting as the primary onsite contact, and supporting day-to-day operations in a fast-paced environment.
RBC fosters an inclusive workplace culture based on shared values such as Client First, Integrity, Collaboration, Respect, and Excellence to support employee growth and innovation.
Matching Summary
This position is responsible for quality leadership and direction to the Manitoba Cash Service Centre, ensuring service level agreements are met and team engagement is high.
Skills & Requirements
Must-have
Strong organizational skills
Excellent written and verbal communication
Ability to work under pressure
Team leadership and management
Effective time management
Comfortable with technology
Ability to lift up to 50lbs
Nice-to-have
Coaching and career discussions
Change advocacy
Client service focus
Problem solving and cause analysis
Building maintenance liaison
Hands-on operational support
Key Requirements
Ability to lift up to 50lbs
Availability during operational hours 6:00am - 5:00pm