Senior Buckeye Link Counselor

The Ohio State University

Advanced problem resolution
Student employee supervision
Training design and delivery
The Senior Counselor serves as a lead practitioner within the Buckeye Link team, providing comprehensive student service expertise in Undergraduate Admissions, Graduate and Professional Admissions, and University Orientation

Job Summary

  • The Senior Counselor serves as a lead practitioner within the Buckeye Link team, providing comprehensive student service expertise in Undergraduate Admissions, Graduate and Professional Admissions, and University Orientation.
  • This role acts as a primary resource for advanced problem resolution and strategic workload management, ensuring operational excellence across the unit.
  • The position involves overseeing student employee workflows, leading training sessions, administering mentorship quality assurance, resolving complex inquiries, and collaborating with campus partners to improve processes.

Matching Summary

The Senior Counselor serves as a lead practitioner within the Buckeye Link team, providing comprehensive student service expertise in Undergraduate Admissions, Graduate and Professional Admissions, and University Orientation.

Skills & Requirements

Must-have

  • Advanced problem resolution
  • Student employee supervision
  • Training design and delivery
  • Knowledge management
  • Stakeholder collaboration
  • Experience with Student Information System
  • Experience with Salesforce

Nice-to-have

  • Ability to work independently
  • Comfortable handling escalated student concerns
  • Understanding of university policies
  • Cultural and socioeconomic diversity awareness

Key Requirements

  • Bachelor's Degree or equivalent
  • 4 years relevant experience
  • 1-2 years Buckeye Link Counselor experience
  • Advanced knowledge of Student Information System
  • Experience with Salesforce

Work Rights

Not specified

Tailored Resume

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