Not specified; not specified; comprehensive benefi...
Hybrid (2-3 days a week in the office)
1-3 years customer service experience
Bachelor's degree or equivalent experience
Strong analytical and decision-making abilities
CoCounsel is seeking a Product Onboarding Advocate for a fixed-term role in CDMX, Mexico. The position focuses on ensuring first-year customers successfully onboard and adopt Thomson Reuters products, emphasizing strong customer relationship management and proactive support
Job Summary
The role involves delivering a Product Onboarding Program to help first-year customers successfully adopt Thomson Reuters products through proactive phone and email contacts.
Employees will serve as the primary point of contact to resolve issues, meet performance objectives, and foster strong relationships with various stakeholders within client firms.
The company offers a hybrid work model, comprehensive benefits including mental health days and tuition reimbursement, and a culture focused on continuous learning and social impact.
Matching Summary
Match Score: 85
CoCounsel is seeking a Product Onboarding Advocate for a fixed-term role in CDMX, Mexico. The position focuses on ensuring first-year customers successfully onboard and adopt Thomson Reuters products, emphasizing strong customer relationship management and proactive support.
Salary
Not specified; Not specified; Comprehensive benefit plans including flexible vacation and retirement savings
Skills & Requirements
Must-have
1-3 years customer service experience
Bachelor's degree or equivalent experience
Strong analytical and decision-making abilities
Excellent time management and multi-tasking skills
Ability to self-manage in fast-paced environment
Nice-to-have
Knowledge of Thomson Reuters Tax & Accounting products
Experience building relationships with IT and managing partners
Willingness to learn new processes and provide feedback