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Citigroup is seeking a Service Analyst based in Dubai, exclusively for UAE Nationals, to manage customer service activities, ensuring compliance with company policies while resolving client inquiries. The ideal candidate will have 3-5 years of customer service experience and a strong understanding of banking products.
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Job Summary
The Service Analyst is responsible for executing day-to-day customer service activities while ensuring adherence to Citi's policies and guidelines.
The role involves advising customers to enrich relationships by mobilizing additional funds and identifying opportunities for product penetration.
Candidates must ensure strict adherence to KYC/AML compliance norms and maintain an audit-ready state at all times.
Matching Summary
Match Score: 75
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Citigroup is seeking a Service Analyst based in Dubai, exclusively for UAE Nationals, to manage customer service activities, ensuring compliance with company policies while resolving client inquiries. The ideal candidate will have 3-5 years of customer service experience and a strong understanding of banking products.
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Skills & Requirements
Must-have
3-5 years relevant experience
Customer service experience preferred
Knowledge of bank products
Strong written and verbal communication
Relationship management skills
Nice-to-have
Quick learner and self-starter
Team player with cross-functional collaboration
Initiative in process improvement
Digital transformation mindset
High level of work integrity
Key Requirements
Bachelor's degree or equivalent experience
UAE National citizenship required
3-5 years of relevant experience
Proficient knowledge of deposit accounts and credit cards