Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd; bonus/equity: eligi...
Fully remote
3+ years csm experience in saas
2+ years change management practice
Salesforce and gainsight proficiency
The role involves acting as a trusted advisor to enterprise customers to ensure maximum value from Workday Adaptive Planning solutions

Job Summary

  • The role involves acting as a trusted advisor to enterprise customers to ensure maximum value from Workday Adaptive Planning solutions.
  • Candidates are expected to manage 50-60 accounts totaling over $5M ARR while driving adoption, renewals, and upsell opportunities.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation and benefits.

Matching Summary

The role involves acting as a trusted advisor to enterprise customers to ensure maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practice
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management
  • EPM/CPM or financial ERP domain knowledge

Nice-to-have

  • Trusted advisor executive presence
  • Strategic pricing expertise
  • Ability to manage ambiguity
  • Sun-drenched optimism culture fit
  • Cross-functional collaboration drive

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years Customer Success Manager experience
  • 2+ years CRM and CS tool usage
  • Proven account management and strategic planning
  • Experience managing EPM/CPM environments

Work Rights

Not specified

Tailored Resume

Cover Letter