Federal Customer Success Executive

Axon Enterprise

Washington, DC, United States
Base: $130,500 - $208,800 usd; bonus/equity: discr...
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3+ years customer success experience
Federal agency relationship management
Gainsight and salesforce proficiency
** Axon Enterprise is seeking a Federal Customer Success Executive to manage post-deployment experiences for federal customers, ensuring they realize value from Axon's products. The role requires technology-savvy individuals with experience in customer success, particularly with federal agencies, and offers competitive benefits and a mission-driven work environment. **

Job Summary

  • The role focuses on owning the post-deployment experience to drive value realization and return on investment for Federal customers.
  • Candidates must serve as a strategic partner conducting regular program reviews to discuss projects, release notes, and product adoption.
  • Axon offers competitive compensation including base pay, bonus, stock awards, and comprehensive benefits like paid parental leave and wellness support.

Matching Summary

Match Score: 75

** Axon Enterprise is seeking a Federal Customer Success Executive to manage post-deployment experiences for federal customers, ensuring they realize value from Axon's products. The role requires technology-savvy individuals with experience in customer success, particularly with federal agencies, and offers competitive benefits and a mission-driven work environment. **

Salary

Base: $130,500 - $208,800 USD; Bonus/Equity: Discretionary bonus and stock awards included; Benefits: Medical, Dental, Vision, 401k match, PTO

Skills & Requirements

Must-have

  • 3+ years Customer Success experience
  • Federal agency relationship management
  • Gainsight and Salesforce proficiency
  • Strategic program review execution
  • High travel availability 50-60%

Nice-to-have

  • Experience with Axon Evidence features
  • Cross-functional collaboration skills
  • Ability to work after business hours
  • Deep understanding of safety workflows

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years in Customer Success Executive/Manager role
  • Proven track record building Federal agency relationships
  • Eligibility to work in a firearms environment

Work Rights

Legal eligibility to work in a firearms environment

Tailored Resume

Cover Letter