Senior Analyst - It

WNS Global Services (Australia) Pty Ltd

Houston, TX, United States
Base: $115,000 to $135,000 annually; bonus/equity:...
Remote
Technical triage and it operations
Issue or ticketing portal experience
Software and integration issue investigation
HealthHelp is a leader in healthcare utilization and care management with a collaborative, non-denial based approach that benefits payors, providers, and patients

Job Summary

  • HealthHelp is a leader in healthcare utilization and care management with a collaborative, non-denial based approach that benefits payors, providers, and patients.
  • The IT Triage Analyst acts as the first point of contact for software and integration issues, ensuring accurate issue classification and routing to appropriate teams for resolution.
  • The company offers a comprehensive benefits package including medical, dental, vision insurance, PTO, 401(k) with company match, and life insurance.

Matching Summary

HealthHelp is a leader in healthcare utilization and care management with a collaborative, non-denial based approach that benefits payors, providers, and patients.

Salary

Base: $115,000 to $135,000 annually; Bonus/Equity: Performance-based bonuses or incentives possible; Benefits: Medical, dental, vision, PTO, 401(k) match, life insurance

Skills & Requirements

Must-have

  • Technical triage and IT operations
  • Issue or ticketing portal experience
  • Software and integration issue investigation
  • EDI standards familiarity
  • Agile/SAFe development exposure
  • SQL or data querying skills

Nice-to-have

  • Strong communication skills
  • Highly organized with attention to detail
  • Experience with FHIR-based integrations
  • Healthcare utilization management knowledge
  • Prior authorization workflow experience

Key Requirements

  • 3+ years technical triage or healthcare IT support
  • Experience with Jira, ServiceNow, or Azure DevOps
  • Familiarity with X12 278 EDI transactions
  • Exposure to Agile/SAFe and DevOps practices
  • Basic SQL knowledge

Work Rights

Not specified

Tailored Resume

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