Onsite (monday to friday: 8:30am to 5:30pm, saturday: 8:30am to 12:30pm)
Patient registration and front desk management
Appointment scheduling using clinic systems
Insurance claims submission and verification
SINGAPORE MEDICAL GROUP LIMITED is seeking a Senior Patient Service Associate to enhance patient experience at their healthcare facility in Singapore. The role involves managing front-desk operations, facilitating patient interactions, and supporting administrative functions to ensure a seamless service journey
Job Summary
The role serves as the primary point of contact for patients, ensuring a welcoming and seamless experience throughout their visit.
Responsibilities include managing front-desk registration, coordinating appointments, and handling insurance claims across multiple channels.
Candidates must maintain professional presentation and safeguard patient data while operating essential equipment like payment terminals.
Matching Summary
Match Score: 85
SINGAPORE MEDICAL GROUP LIMITED is seeking a Senior Patient Service Associate to enhance patient experience at their healthcare facility in Singapore. The role involves managing front-desk operations, facilitating patient interactions, and supporting administrative functions to ensure a seamless service journey.
Skills & Requirements
Must-have
Patient registration and front desk management
Appointment scheduling using clinic systems
Insurance claims submission and verification
Payment processing and receipt issuance
Patient data confidentiality compliance
Nice-to-have
Proficiency in additional languages beyond English
Prior experience in healthcare customer service
Composed and attentive approach to patients
Competence with NETS and credit card terminals
Key Requirements
Minimum GCE 'O' Level or Diploma
Proficient in English language
Experience in healthcare or customer-facing roles preferred