Inside Customer Success Representative

Solera

Not specified (assumed to be hybrid or fully remote based on industry standards)
3+ years customer success experience
Strong problem-solving skills
Excellent verbal and written english
Solera is seeking an Inside Customer Success Representative to foster strong relationships with customers, ensuring their satisfaction and retention while addressing their needs. Ideal candidates should have experience in customer success and possess strong problem-solving and communication skills

Job Summary

  • The role involves representing the company as the face of Solera while building strong relationships with large and medium-sized customers.
  • Responsibilities include managing customer accounts, driving retention, and acting as an escalation point for support issues within the Omnitracs platform.
  • The ideal candidate must be goal-oriented, detail-focused, and capable of thriving in a change-heavy environment while collaborating across departments.

Matching Summary

Match Score: 85

Solera is seeking an Inside Customer Success Representative to foster strong relationships with customers, ensuring their satisfaction and retention while addressing their needs. Ideal candidates should have experience in customer success and possess strong problem-solving and communication skills.

Skills & Requirements

Must-have

  • 3+ years customer success experience
  • Strong problem-solving skills
  • Excellent verbal and written English
  • Experience with Salesforce or Five9
  • Ability to work independently

Nice-to-have

  • French speaker
  • Familiarity with DOT/FMCSA regulations
  • Intermediate to advanced Salesforce knowledge
  • Positive attitude in fast-paced environment
  • Consultative selling skills

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years in customer success, account management, sales, or consulting
  • Technical certifications (if applicable)

Work Rights

Not specified

Tailored Resume

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