Customer Experience Coordinator - Los Angeles, Ca (beverly Grove)
Veterinary Emergency Group
Los Angeles, California, United States
Base: $19-$29 ph based on experience; equity: elig...
On-site
2+ years customer service experience
Advanced computer program knowledge
Ability to work nights weekends holidays
The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG
Job Summary
The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.
Employees receive comprehensive benefits including health insurance starting day one, unlimited ER CE, and travel stipends up to $2,500 per year.
The company is certified as a Great Place to Work for 2025 and 2026, emphasizing a culture where employees feel valued and empowered.
Matching Summary
The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.
Salary
Base: $19-$29 per hour based on experience; Equity: Eligible after one year full-time employment; Benefits: Comprehensive health/wellness, 401K match, paid parental leave, travel stipend
Skills & Requirements
Must-have
2+ years customer service experience
Advanced computer program knowledge
Ability to work nights weekends holidays
Comfortable with noisy environments odors
Strong multitasking in high stakes chaos
Nice-to-have
Empathetic people-centric approach
High emotional intelligence
Creative problem solving skills
Humility and team ownership
Curious nature for continuous learning
Key Requirements
2+ years of customer service experience
Availability for rotating night weekend holiday shifts
Advanced proficiency with practice management software