As a Customer Success Analyst, you will guide LATAM clients to adopt and extract value from the VTEX Agentic CX Platform by combining relationship management with technical expertise
Job Summary
As a Customer Success Analyst, you will guide LATAM clients to adopt and extract value from the VTEX Agentic CX Platform by combining relationship management with technical expertise.
VTEX offers benefits including health, dental, and life insurance, language development incentives, flexible meal allowance, extended parental leaves, flexible work schedule, financial assistance for home office setup, and wellness programs.
VTEX is a global commerce platform company with over 1,300 employees across 25 locations in 16 countries, trusted by 2,400 global B2C and B2B customers.
Matching Summary
As a Customer Success Analyst, you will guide LATAM clients to adopt and extract value from the VTEX Agentic CX Platform by combining relationship management with technical expertise.
Skills & Requirements
Must-have
Technical knowledge of platform features
Client relationship management
Fluent in Portuguese and Spanish
Located in São Paulo
Customer Success experience
Proactive and organized work style
Nice-to-have
English language skills
Analytical mindset
Experience with C-Level client engagement
Adaptability in fast-paced environments
Key Requirements
Experience in Customer Success or Technical Account Management
Knowledge in Retail or Digital Commerce environments