Director, Customer Health Center Of Excellence

Jobgether

United States
On-site
Build and scale global coe
Define customer health frameworks
Lead customer journey mapping
This role is a strategic leadership position responsible for building and scaling a global Customer Health Center of Excellence (COE)

Job Summary

  • This role is a strategic leadership position responsible for building and scaling a global Customer Health Center of Excellence (COE).
  • The Director will define and standardize customer health frameworks, lead customer journey mapping, and ensure consistent, actionable insights across regions and segments.
  • This is a collaborative, high-impact environment where analytical rigor, strategic thinking, and operational excellence directly influence business growth and customer satisfaction.

Matching Summary

This role is a strategic leadership position responsible for building and scaling a global Customer Health Center of Excellence (COE).

Skills & Requirements

Must-have

  • build and scale global COE
  • define customer health frameworks
  • lead customer journey mapping
  • drive global customer experience strategy
  • cross-functional influence

Nice-to-have

  • trusted advisor to executive leadership
  • analytical rigor
  • strategic thinking
  • operational excellence
  • collaborative environment

Key Requirements

  • Director level experience
  • Experience in building and scaling COEs
  • Experience in customer journey mapping
  • Experience in Voice of Customer initiatives
  • Experience in risk management

Work Rights

Not specified

Tailored Resume

Cover Letter