Customer Program Manager, Air Freight Customer Operations, Asia Pacific
DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD.
Singapore
**
10+ years international logistics experience
Data center infrastructure shipment management
Multi-modal transport planning and execution
**
DHL Global Forwarding is seeking a Customer Program Manager for Air Freight Customer Operations in Singapore, responsible for overseeing end-to-end execution of Data Center infrastructure shipments. The ideal candidate will have extensive experience in international logistics, specifically managing time-critical shipments, while ensuring high levels of customer communication and operational excellence.
**
Job Summary
The role ensures secure, prioritized, and on-time delivery of data center infrastructure shipments globally through end-to-end execution ownership.
Candidates must manage live shipment execution across all transport modes while proactively controlling flow and resolving exceptions to meet strict service levels.
The position requires coordinating final mile white-glove deliveries to customer data center sites with a focus on high security and first-time success.
Matching Summary
Match Score: 75
**
DHL Global Forwarding is seeking a Customer Program Manager for Air Freight Customer Operations in Singapore, responsible for overseeing end-to-end execution of Data Center infrastructure shipments. The ideal candidate will have extensive experience in international logistics, specifically managing time-critical shipments, while ensuring high levels of customer communication and operational excellence.
**
Skills & Requirements
Must-have
10+ years international logistics experience
Data center infrastructure shipment management
Multi-modal transport planning and execution
Exception and incident management protocols
White glove high-security delivery coordination
Nice-to-have
Strong stakeholder communication skills
Structured problem solving capabilities
High resilience in fast-paced environments
Continuous improvement mindset
Experience with control tower systems
Key Requirements
Bachelor's degree or equivalent
10+ years in international logistics or control tower
Proven experience with time-critical high-security shipments