Customer Program Manager, Air Freight Customer Operations, Asia Pacific

DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD.

Singapore
**
10+ years international logistics experience
Data center infrastructure shipment management
Multi-modal transport planning and execution
** DHL Global Forwarding is seeking a Customer Program Manager for Air Freight Customer Operations in Singapore, responsible for overseeing end-to-end execution of Data Center infrastructure shipments. The ideal candidate will have extensive experience in international logistics, specifically managing time-critical shipments, while ensuring high levels of customer communication and operational excellence. **

Job Summary

  • The role ensures secure, prioritized, and on-time delivery of data center infrastructure shipments globally through end-to-end execution ownership.
  • Candidates must manage live shipment execution across all transport modes while proactively controlling flow and resolving exceptions to meet strict service levels.
  • The position requires coordinating final mile white-glove deliveries to customer data center sites with a focus on high security and first-time success.

Matching Summary

Match Score: 75

** DHL Global Forwarding is seeking a Customer Program Manager for Air Freight Customer Operations in Singapore, responsible for overseeing end-to-end execution of Data Center infrastructure shipments. The ideal candidate will have extensive experience in international logistics, specifically managing time-critical shipments, while ensuring high levels of customer communication and operational excellence. **

Skills & Requirements

Must-have

  • 10+ years international logistics experience
  • Data center infrastructure shipment management
  • Multi-modal transport planning and execution
  • Exception and incident management protocols
  • White glove high-security delivery coordination

Nice-to-have

  • Strong stakeholder communication skills
  • Structured problem solving capabilities
  • High resilience in fast-paced environments
  • Continuous improvement mindset
  • Experience with control tower systems

Key Requirements

  • Bachelor's degree or equivalent
  • 10+ years in international logistics or control tower
  • Proven experience with time-critical high-security shipments

Work Rights

Not specified

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