Lead Guest Services Part-time

Dow Event Center

Kansas City, MO, United States
Guest services oversight
Staff direction and support
Guest satisfaction monitoring
Oversee Guest Services Representatives during T-Mobile Center events, providing direction and support to ensure a memorable guest experience

Job Summary

  • Oversee Guest Services Representatives during T-Mobile Center events, providing direction and support to ensure a memorable guest experience.
  • Monitor staff interactions with guests, offer guidance and coaching, and effectively communicate escalated issues to management.
  • Assist with basic service tasks, maintain positive interdepartmental relationships, and ensure proper equipment utilization and recovery of lost items.

Matching Summary

Oversee Guest Services Representatives during T-Mobile Center events, providing direction and support to ensure a memorable guest experience.

Skills & Requirements

Must-have

  • Guest Services oversight
  • Staff direction and support
  • Guest satisfaction monitoring
  • Conflict resolution skills
  • Lead by example

Nice-to-have

  • Positive working relationships
  • Outstanding team skills
  • Relationship-building skills

Key Requirements

  • High School Diploma or equivalent
  • 2+ years related work experience
  • Ability to adhere to policies
  • Strong communication skills
  • Ability to multitask
  • Dependable for event work

Work Rights

Not specified

Tailored Resume

Cover Letter