GENUINE PARTS COMPANY is seeking an Account Manager focused on building and maintaining relationships with existing clients to enhance customer satisfaction and drive retention through upselling and cross-selling. The ideal candidate will possess strong communication, relationship-building, and analytical skills, with a focus on customer success
Job Summary
The primary goal is to ensure client satisfaction, drive customer retention, and identify opportunities for upselling and cross-selling.
You will serve as a trusted advisor by understanding client needs and aligning products to help them achieve their business goals.
Key performance indicators include maintaining a minimum of 20 calls per day and closing at least 7 upsell opportunities.
Matching Summary
Match Score: 85
GENUINE PARTS COMPANY is seeking an Account Manager focused on building and maintaining relationships with existing clients to enhance customer satisfaction and drive retention through upselling and cross-selling. The ideal candidate will possess strong communication, relationship-building, and analytical skills, with a focus on customer success.
Skills & Requirements
Must-have
Building strong client relationships
Identifying upsell opportunities
Negotiating pricing and contract renewals
Analyzing client accounts for growth
Resolving customer concerns and issues
Nice-to-have
Strong verbal and written communication skills
Proficiency in CRM systems
Ability to work cross-functionally
Customer-centric mindset
Continuous learning attitude
Key Requirements
Previous experience in account management or customer success
Strong analytical skills for data interpretation
Excellent problem-solving and conflict resolution abilities