Control Tower Specialist

Care Access

Austin, United States
On-site
Real-time asset monitoring
Issue resolution coordination
Incident documentation
This role serves as the central operational liaison for real-time oversight of clinical research assets—including Mobile Site Vehicles (MSVs), refrigeration systems, medical equipment, and environmental controls—critical to decentralized clinical trials

Job Summary

  • This role serves as the central operational liaison for real-time oversight of clinical research assets—including Mobile Site Vehicles (MSVs), refrigeration systems, medical equipment, and environmental controls—critical to decentralized clinical trials.
  • Respond promptly to system-generated alerts, equipment issues, and field requests, coordinating directly with MSV specialists, site staff, logistics teams, and internal stakeholders to facilitate quick and efficient resolutions.
  • Provide clear, concise, and proactive communication to field personnel, cross-functional teams, and leadership regarding asset status, troubleshooting steps, and resolution timelines.

Matching Summary

This role serves as the central operational liaison for real-time oversight of clinical research assets—including Mobile Site Vehicles (MSVs), refrigeration systems, medical equipment, and environmental controls—critical to decentralized clinical trials.

Skills & Requirements

Must-have

  • Real-time asset monitoring
  • Issue resolution coordination
  • Incident documentation
  • Data integrity maintenance
  • Proactive communication

Nice-to-have

  • Situational awareness
  • Operational composure
  • Service-minded communication

Key Requirements

  • Detail-oriented
  • Agile

Work Rights

Not specified

Tailored Resume

Cover Letter