MercyOne Genesis serves a 17-county bi-state region of the Quad Cities metropolitan area and surrounding communities of Eastern Iowa and Western Illinois
Job Summary
MercyOne Genesis serves a 17-county bi-state region of the Quad Cities metropolitan area and surrounding communities of Eastern Iowa and Western Illinois.
The Referral Manager is responsible for overseeing the referral supervisor and specialists, providing training, ensuring productivity, and collaborating with clinic leadership to meet patient referral needs.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system.
Matching Summary
MercyOne Genesis serves a 17-county bi-state region of the Quad Cities metropolitan area and surrounding communities of Eastern Iowa and Western Illinois.
Skills & Requirements
Must-have
Centralized Referrals team management
Customer relationship strategies
Performance analysis using KPIs
Collaborate with clinic leadership
24/7 staff support availability
Nice-to-have
Shared leadership environment
Positive patient experience promotion
Process improvement recommendations
Team building and motivation
Travel within MercyOne region
Key Requirements
Bachelor's degree or actively pursuing
Minimum five years customer-service/contact center experience