Global Support Specialist (australia - 12 Month Contract)
Certn
Australia, Australia
Base: not specified; bonus/equity: not specified; ...
Remote
Advanced technical support via phone email chat
Customer service in fast-paced tech environment
Use of jira slack for cross-team communication
Certn is changing how trust works with The World’s Easiest Background Check and has raised $127M+ with multiple Deloitte Fast 50™ recognitions
Job Summary
Certn is changing how trust works with The World’s Easiest Background Check and has raised $127M+ with multiple Deloitte Fast 50™ recognitions.
The Global Support Specialist role involves providing holistic customer support to ensure users can effectively complete background checks while collaborating with cross-departmental teams.
Employees receive 32 paid time off days, a $500 work from home stipend, and $1,000 professional development budget annually in a diverse and inclusive remote-first company.
Matching Summary
Certn is changing how trust works with The World’s Easiest Background Check and has raised $127M+ with multiple Deloitte Fast 50™ recognitions.
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: 32 paid time off days, $500 work from home stipend, $1,000 professional development budget
Skills & Requirements
Must-have
Advanced technical support via phone email chat
Customer service in fast-paced tech environment
Use of Jira Slack for cross-team communication
Multitasking live customer chats
Internal tagging and administration
Nice-to-have
Familiarity with Zendesk Stripe Jira
Remote-first high-performance culture
AI enthusiast and willingness to learn
Collaborative and customer-obsessed mindset
Key Requirements
High School Graduate or equivalent
2+ years tech environment experience preferred
Experience in data entry or customer service
High standards of written and oral business English