Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards
Job Summary
Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards.
Deliver all activities related to the facilitating and creation of accurate and clear User Requirements for all Digital system enhancements / projects / new products / production incidents related to the Customer Experience Division.
Lead/ project manage end-to-end activities for small scale Digital projects, which involve system enhancements and/or business process changes within Customer Experience Division only.
Matching Summary
Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards.
Skills & Requirements
Must-have
User Requirements facilitation
User Acceptance Testing management
Digital system enhancements
business process changes
JIRA and Confluence proficiency
Nice-to-have
customer-oriented mindset
results driven
problem-solving skills
interpersonal skills
Key Requirements
Bachelor’s Degree in related discipline
3 - 5 years working experience as business analyst