The Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective delivery of services across multiple lines of business
Job Summary
The Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective delivery of services across multiple lines of business.
This role drives performance, productivity, and profitability by leading Team Leaders and implementing effective operational strategies.
Candidates must be amenable to working in Eastwood, Quezon City, and possess strong leadership skills to coach teams toward KPI targets.
Matching Summary
The Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective delivery of services across multiple lines of business.
Skills & Requirements
Must-have
Proven experience as an Operations Manager
Strong background in call center operations
Leadership and people management skills
Experience in budget planning and forecasting
Proficient in MS Office and call center tools
Amenable to work in Eastwood, Quezon City
Nice-to-have
IT-related contact center experience preferred
Ability to manage multiple priorities in fast-paced environment
Experience with cross-functional stakeholders
Passion for doing things better than the day before
Key Requirements
Proven experience as an Operations Manager or equivalent
Strong background in call center operations
Experience in budget planning and performance reporting