Payments Customer Journey Expert

ING

Madrid, Spain
Fully remote
Digital payments expert
Agile methodology
Customer needs analysis
ING is seeking a Digital Payments Expert to join their Move Money Team in Madrid, focusing on delivering high-quality payment solutions while adhering to customer needs and regulations. The role emphasizes collaboration, effective communication, and Agile methodology in a fully remote environment

Job Summary

  • As a Digital Payments Expert, you will be a key member of a squad of Core Banking Transformation, providing broad knowledge on ING products, services, channels, and local Payments Regulations.
  • You will represent the voice of the customer (External and internal) improving the processes, analyze data to extract operational information for decision taking, and create reports for Operations areas.
  • The company offers flexibility, a restaurant card, on-site amenities, health and life insurance, flexible remuneration, company shuttle, banking benefits, and 360º employee care.

Matching Summary

Match Score: 85

ING is seeking a Digital Payments Expert to join their Move Money Team in Madrid, focusing on delivering high-quality payment solutions while adhering to customer needs and regulations. The role emphasizes collaboration, effective communication, and Agile methodology in a fully remote environment.

Skills & Requirements

Must-have

  • Digital Payments Expert
  • Agile Methodology
  • Customer needs analysis
  • Operational requirements alignment
  • Supplier collaboration and tracking
  • Strong English communication

Nice-to-have

  • Remote collaboration skills
  • Cross-cultural sensitivity
  • Adaptability to change
  • Technical knowledge facilitation

Key Requirements

  • 5/7 years of experience managing complex projects
  • Master or bachelor’s degree
  • Customer focused and results-oriented
  • Strong effective presentations skills
  • Excellent communication skills
  • Strong English is a must have

Work Rights

Not specified

Tailored Resume

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