Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
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3 years saas enterprise software experience
Object oriented programming language knowledge
Log file analysis capability
** Workday is seeking a Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The role involves providing critical support for SaaS enterprise software, requiring a mix of technical skills and customer service expertise while promoting a culture of collaboration and growth. **

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions while maintaining knowledge of new functionality and compliance changes.
  • Workday offers flexible work schedules, empowering employees to follow their desired career path while participating in 24/7 global support shifts.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The role involves providing critical support for SaaS enterprise software, requiring a mix of technical skills and customer service expertise while promoting a culture of collaboration and growth. **

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years SaaS enterprise software experience
  • Object Oriented Programming language knowledge
  • Log file analysis capability
  • SQL syntax for scripts and queries
  • API client experience like Postman or SoapUI

Nice-to-have

  • HCM or Talent Acquisition solution experience
  • SOAP, WSDL, XML web service integration
  • Health monitoring tools usage
  • Knowledge Centered Service documentation
  • Resilience under tight resolution timeframes

Key Requirements

  • 3 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Experience supporting HCM, Talent Acquisition, or Talent solutions

Work Rights

Not specified

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