Customer Support Analyst, Rosetta Stone

IXL Learning Inc

Raleigh, NC, United States
**
Deliver exceptional service
Troubleshoot technical support requests
Communicate product features clearly
** IXL Learning is seeking a Customer Support Analyst for their Rosetta Stone Product Support Team in Raleigh, NC. The role involves providing exceptional technical support to language learners, with a focus on resolving subscription, billing, and technical queries. **

Job Summary

  • Deliver exceptional service and technical support to customers, ensuring a positive and professional experience.
  • Analyze, diagnose, and troubleshoot technical support requests from users in a timely manner.
  • Collaborate with Product, Engineering, and Account Management teams to identify solutions for customer issues.

Matching Summary

Match Score: 75

** IXL Learning is seeking a Customer Support Analyst for their Rosetta Stone Product Support Team in Raleigh, NC. The role involves providing exceptional technical support to language learners, with a focus on resolving subscription, billing, and technical queries. **

Skills & Requirements

Must-have

  • Deliver exceptional service
  • Troubleshoot technical support requests
  • Communicate product features clearly
  • Document customer interactions in CRM

Nice-to-have

  • Upbeat and customer-focused
  • Works well independently and collaboratively
  • Detail-oriented and organized
  • Quick learner with initiative

Key Requirements

  • Bachelor's Degree
  • 1+ years customer-facing experience
  • Strong written and verbal communication
  • Excellent analytical and troubleshooting skills

Work Rights

Not specified

Tailored Resume

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