Northern Perth Branches – Customer Banking Specialist (ft And Pt)
CBA New Digital Businesses Pty Ltd
Perth, Western Australia, Australia
On-site
Build personal connection with customers
Assist customers with in-branch technology
Respond to transactional needs
We are building a talent pool for upcoming full-time and part-time opportunities across our Northern Perth branch network
Job Summary
We are building a talent pool for upcoming full-time and part-time opportunities across our Northern Perth branch network.
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
Matching Summary
We are building a talent pool for upcoming full-time and part-time opportunities across our Northern Perth branch network.
Skills & Requirements
Must-have
Build personal connection with customers
Assist customers with in-branch technology
Respond to transactional needs
Complete Financial Health Checks
Process loan and credit card applications
Proactively call customers
Adhere to bank processes and procedures
Nice-to-have
Act with integrity
Place customer at the centre
Passion for service excellence
Work independently and refer specialists
Work in a busy retail environment
See the big picture for customers
Provide holistic solutions
Genuine passion for the customer
Key Requirements
Availability for predetermined rosters
Ability to ask the right questions and find the right solutions
Ability to work in a busy, commercial and driven retail environment