Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas and identifying and proposing concrete improvement actions based on analysis
Job Summary
Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas and identifying and proposing concrete improvement actions based on analysis.
Support Service Operations Excellence Manager and regional Service Operations Managers in setting and following-up targets according to Field Operations Management Model and training Supervisors and Service Operations Managers in usage of Service tools and processes.
KONE moves two billion people every day and is a global leader in the elevator and escalator industry, employing over 60,000 driven professionals in more than 60 countries worldwide.
Matching Summary
Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas and identifying and proposing concrete improvement actions based on analysis.
Skills & Requirements
Must-have
Analyze KPIs to improve daily operations
Propose concrete improvement actions
Route optimization and capacity planning
Implement KONE Way business processes
Support Service Operations Excellence Manager
Nice-to-have
Teamwork and collaborative culture
Innovative and open-minded leaders
Focus on employee engagement
Sustainability and ethical practices
Key Requirements
University degree (B.Sc.) in Business, Engineering or equivalent
Project Management and benefit realization experience
Business Performance Management experience
Change Management skills and experience
Knowledge of Service operations tools and processes