Shift-based (12-hour rotating shifts or core rotating shifts)
First call resolution (fcr) support
1st level troubleshooting skills
Willingness to work rotating shifts
U3 Infotech Pte. Ltd. is seeking a Service Desk Engineer to provide first-level remote support for user queries and incidents. The role involves troubleshooting, managing incidents, and ensuring timely customer communication, all while working in a shift-based environment
Job Summary
The role requires providing professional first-level technical support via phone and email to resolve user incidents promptly.
Candidates must be willing to work 12-hour rotating shifts including day, night, weekends, and public holidays.
Responsibilities include maintaining case ownership, tracking resolution progress, and submitting timely updates within targeted service levels.
Matching Summary
Match Score: 75
U3 Infotech Pte. Ltd. is seeking a Service Desk Engineer to provide first-level remote support for user queries and incidents. The role involves troubleshooting, managing incidents, and ensuring timely customer communication, all while working in a shift-based environment.