Front Office Manager - Gerente De Recepción

Four Seasons Hotels & Resorts

Cartagena, Colombia
Front desk operations
Guest request management
Staff management and training
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to deliver exceptional guest experiences

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to deliver exceptional guest experiences.
  • The Front Office Manager will direct and control the activities of the Front Desk, Communications, Concierge, Bell Staff, and Driveway Staff, acting as manager on duty when senior managers are unavailable.
  • The company offers a competitive salary, comprehensive benefits, excellent training and development, complimentary accommodation, dry cleaning, and employee meals.

Matching Summary

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to deliver exceptional guest experiences.

Skills & Requirements

Must-have

  • Front Desk operations
  • Guest request management
  • Staff management and training
  • Customer complaint resolution
  • Financial and credit procedures

Nice-to-have

  • Genuine heart and luxury service
  • Connecting with people and world
  • Authentic charm and timeless style

Key Requirements

  • Associate or bachelor's degree preferred
  • Extensive hospitality experience
  • Proficiency in English and Spanish
  • Proficiency in property management systems
  • Competence in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter