Advisor I, Customer Service - Indonesia

Concentrix

Jakarta, Indonesia
Not specified (assumed full-time based on typical job structure)
High school diploma or equivalent
Strong verbal and written communication skills
Ability to work rotating shifts
Concentrix is seeking a Customer Service Advisor for their Jakarta, Indonesia location, focusing on providing support and resolving customer issues via calls and the internet. The ideal candidate should have a high school diploma and relevant experience, showcasing strong customer service skills and the ability to adapt to a dynamic work environment

Job Summary

  • This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • The role requires ensuring service delivered meets contractual Key Performance Indicators (KPIs) while resolving routine problems regarding client products or services.
  • Candidates must be able to rotate shifts as needed and demonstrate tolerance for repetitive work in a fast-paced environment.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor for their Jakarta, Indonesia location, focusing on providing support and resolving customer issues via calls and the internet. The ideal candidate should have a high school diploma and relevant experience, showcasing strong customer service skills and the ability to adapt to a dynamic work environment.

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Ability to work rotating shifts
  • Proficiency with computer navigation and PC tools
  • Experience in fast-paced high production environment

Nice-to-have

  • Demonstrated empathy and patience with customers
  • Ability to multi-task and adapt quickly
  • Team player with independent work capability
  • Interest in offering additional products/services

Key Requirements

  • High school diploma preferred
  • Three to six months of relevant experience preferred
  • Minimum two years of college education required for Philippines location
  • No prior call center experience required for Philippines location

Work Rights

Not specified

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