The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination
Job Summary
The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
This leadership role focuses on ensuring effective customer support operations, maintaining service quality standards, and driving continuous improvement in facilities-related customer service delivery.
JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for clients, and is committed to hiring the best, most talented people and empowering them to thrive.
Matching Summary
The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
Skills & Requirements
Must-have
customer service operations
service quality standards
issue resolution
performance coaching
escalation management
process oversight
performance monitoring
Nice-to-have
continuous improvement
knowledge sharing
cross-departmental collaboration
attention to detail
work under pressure
Key Requirements
Bachelor's degree in Business Administration, Facilities Management, Customer Service Management, or related field
Minimum 5-7 years of progressive experience in customer service or facilities operations
At least 3-5 years in a supervisory or team leadership role