Program Manager Of Customer Operations (lab Instruments)

PPD (Thermo Fisher)

Andover, MA, USA
Base: $103,100.00–$154,700.00; bonus/equity: varia...
Customer relationship management
Financial performance accountability
Team leadership and development
The Program Manager of Customer Operations is crucial for ensuring customer satisfaction and driving financial performance

Job Summary

  • The Program Manager of Customer Operations is crucial for ensuring customer satisfaction and driving financial performance.
  • This role involves leading a team focused on successful operations in Asset Management activities.
  • Thermo Fisher offers a comprehensive Total Rewards package including medical, dental, and retirement savings programs.

Matching Summary

The Program Manager of Customer Operations is crucial for ensuring customer satisfaction and driving financial performance.

Salary

Base: $103,100.00–$154,700.00; Bonus/Equity: Variable annual bonus; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • Customer relationship management
  • Financial performance accountability
  • Team leadership and development

Nice-to-have

  • Continuous improvement mentality
  • Collaborative relationship building
  • Positive demeanor

Key Requirements

  • Bachelor's degree or equivalent experience
  • 7+ years in customer-centric leadership
  • 5+ years of direct people management experience

Work Rights

Not specified

Tailored Resume

Cover Letter