Customer Service Representative

TransPerfect Translations International Inc

Philippines
On-site
Handling inbound and outbound calls
Validating emergency medical contact information
Accurate documentation and escalation
TransPerfect is seeking Global Emergency Call Center Agents to support clinical trial operations across more than 60 countries. The role involves managing inbound and outbound communications, ensuring compliance, and providing empathetic support in a fast-paced environment

Job Summary

  • We are seeking dedicated Global Emergency Call Center Agents to support our clinical trial operations across 60+ countries.
  • The role involves handling inbound and outbound calls and emails, validating emergency medical contact information, and ensuring accurate documentation and escalation for clinical trial sites.
  • This position requires strong communication skills, attention to detail, and the ability to work in a structured, high-compliance environment.

Matching Summary

Match Score: 85

TransPerfect is seeking Global Emergency Call Center Agents to support clinical trial operations across more than 60 countries. The role involves managing inbound and outbound communications, ensuring compliance, and providing empathetic support in a fast-paced environment.

Skills & Requirements

Must-have

  • handling inbound and outbound calls
  • validating emergency medical contact information
  • accurate documentation and escalation
  • structured, high-compliance environment
  • global team providing 24/7 coverage
  • excellent English communication skills

Nice-to-have

  • handling international clients
  • remain calm in emergency situations
  • empathetic communication

Key Requirements

  • high school graduate or equivalent
  • prior call center experience preferred
  • computer literacy skills

Work Rights

Not specified

Tailored Resume

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