Base: $145,000 - $235,000 based on geographic zone...
Fully remote
5+ years customer-facing experience
Renewal and retention quota ownership
Technical product knowledge
LaunchDarkly is seeking a Senior Customer Success Manager to drive customer onboarding, engagement, and retention in a remote role. The ideal candidate will have a strong background in customer success, sales acumen, and a keen interest in software development and DevOps
Job Summary
The Customer Success Manager serves as the direct point-of-contact guiding customers towards implementation, adoption, and realizing value.
This role requires a blend of technical expertise in software development and DevOps balanced with strong commercial sales acumen to drive renewals and expansion.
LaunchDarkly offers competitive compensation including base salary, Restricted Stock Units (RSUs), and comprehensive health benefits.
Matching Summary
Match Score: 85
LaunchDarkly is seeking a Senior Customer Success Manager to drive customer onboarding, engagement, and retention in a remote role. The ideal candidate will have a strong background in customer success, sales acumen, and a keen interest in software development and DevOps.
Salary
Base: $145,000 - $235,000 based on geographic zone; Bonus/Equity: Restricted Stock Units (RSUs) included; Benefits: Health, vision, dental, and mental health insurance
Skills & Requirements
Must-have
5+ years customer-facing experience
Renewal and retention quota ownership
Technical product knowledge
Strong sales acumen and negotiation
Project management skills
DevOps space experience
Nice-to-have
Entrepreneurial and self-motivated mindset
Passion for continuous learning
Intellectual curiosity and question-asking
Excellent written and spoken communication
Experience with MEDDIC or Command of the Message
Ability to build executive relationships
Key Requirements
5+ years in account management or customer success
Proven track record exceeding targets
Experience owning renewal process and retention quotas
Experience working on technical products with developers
Training in sales methodologies like MEDDIC preferred