Student Advisor (mandarin Required)

Thinkacademyus

Remote
$20ph (base); $20/per successful long-term class c...
Fully remote
English and mandarin fluency
Customer service skills
Problem-solving skills
Think Academy is seeking a remote Student Advisor who is fluent in both English and Mandarin to provide customer service and course consultations to potential and existing students. The role involves managing student enrollments, recommending classes, and supporting teaching staff, with a focus on delivering high-quality educational services

Job Summary

  • This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele.
  • Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
  • Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Matching Summary

Match Score: 85

Think Academy is seeking a remote Student Advisor who is fluent in both English and Mandarin to provide customer service and course consultations to potential and existing students. The role involves managing student enrollments, recommending classes, and supporting teaching staff, with a focus on delivering high-quality educational services.

Salary

$20/hour (Base); $20/per successful long-term class conversion (Bonus); Not specified

Skills & Requirements

Must-have

  • English and Mandarin fluency
  • Customer service skills
  • Problem-solving skills
  • Remote work

Nice-to-have

  • Interest in education
  • Proactive and customer-focused

Key Requirements

  • Bachelor's degree or above
  • 1-3 years of sales or education customer service experience (plus)
  • Bilingual proficiency in English and Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter