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The Product Manager – Disputes position at Communitybankws focuses on enhancing customer experiences in high-stress situations, specifically related to disputes in payments and transactions. The role requires collaboration across various teams to ensure efficient and fair dispute resolutions using data and responsible AI.
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Job Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
We are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
You’ll help deliver measurable outcomes, such as faster resolutions, higher first‑touch resolution and fewer complaints, by combining strong customer insight, product thinking and responsible AI adoption.
Matching Summary
Match Score: 75
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The Product Manager – Disputes position at Communitybankws focuses on enhancing customer experiences in high-stress situations, specifically related to disputes in payments and transactions. The role requires collaboration across various teams to ensure efficient and fair dispute resolutions using data and responsible AI.
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Skills & Requirements
Must-have
Customer experience improvement
Data and responsible AI adoption
End-to-end Disputes journey
Risk, Compliance, Legal, Operations partnership
Continuous discovery and problem-first prioritization
Nice-to-have
Improving customer experience in high-stress situations
Building faster, clearer Disputes experiences
Delivering measurable outcomes
Seamless banking experience for the future
Key Requirements
Experience as a Product Manager
Experience in financial services
Experience in payments or disputes
Experience in servicing journeys
Strong problem framing and discovery practice
Ability to balance customer outcomes with risk
Experience using data to articulate problems
Excellent stakeholder management and communication skills
Tertiary qualification in business or related discipline