Churn Agent

Rappi

**
Customer service experience
Field profile experience
Basic knowledge of digital tools
** Rappi is seeking a Churn Agent responsible for maximizing the retention and activation of commercial partners through effective onboarding, strategic support, and recovery initiatives. The role demands a proactive approach to prevent churn and improve operational performance while fostering a collaborative and inclusive team environment. **

Job Summary

  • The Churn Agent's mission is to maximize retention and sustainable activation of commercial partners.
  • You will be responsible for preventing churn and managing inactive partners effectively.
  • Join a team that values opportunities and provides equal chances for everyone.

Matching Summary

Match Score: 75

** Rappi is seeking a Churn Agent responsible for maximizing the retention and activation of commercial partners through effective onboarding, strategic support, and recovery initiatives. The role demands a proactive approach to prevent churn and improve operational performance while fostering a collaborative and inclusive team environment. **

Skills & Requirements

Must-have

  • Customer service experience
  • Field profile experience
  • Basic knowledge of digital tools

Nice-to-have

  • Clear and structured communication
  • High organization and results orientation

Key Requirements

  • Minimum 1 year of experience in commercial areas
  • Experience with CRM tools
  • Availability of schedule

Work Rights

Not specified

Tailored Resume

Cover Letter