Customer Service Manager

Wells Fargo

4+ years customer service experience
2+ years leadership experience
Manage customer service representatives
The role involves managing and developing a team of Customer Service Representatives to provide low to moderately complex support

Job Summary

  • The role involves managing and developing a team of Customer Service Representatives to provide low to moderately complex support.
  • Candidates must interpret and develop standards for customer service while making decisions on escalated inquiries to meet business objectives.
  • Wells Fargo emphasizes a strong risk mitigating and compliance-driven culture where employees are accountable for executing risk programs.

Matching Summary

The role involves managing and developing a team of Customer Service Representatives to provide low to moderately complex support.

Skills & Requirements

Must-have

  • 4+ years Customer Service experience
  • 2+ years leadership experience
  • Manage Customer Service Representatives
  • Resolve escalated customer inquiries
  • Allocate people and financial resources

Nice-to-have

  • Proficient in Microsoft Office
  • Diversity equity and inclusion focus
  • Risk mitigating culture adherence
  • Strong stakeholder engagement skills

Key Requirements

  • 4+ years Customer Service or Financial Services experience
  • 2+ years of leadership experience
  • US work authorization (implied by US posting)

Work Rights

Not specified

Tailored Resume

Cover Letter