Director - client Success Manager

FICO

Remote
Base: $132,300 to $207,900; bonus/equity: not spec...
Fully remote
Post-sale client relationship management
B2b software and analytics environment
Commercial agreements and licensing knowledge
FICO is a leading global analytics software company helping businesses in over 100 countries make better decisions

Job Summary

  • FICO is a leading global analytics software company helping businesses in over 100 countries make better decisions.
  • The role involves owning day-to-day post-sale client relationships, driving adoption of FICO Score solutions, and identifying expansion opportunities.
  • FICO offers an inclusive culture with competitive compensation, professional development opportunities, and a people-first work environment promoting work/life balance.

Matching Summary

FICO is a leading global analytics software company helping businesses in over 100 countries make better decisions.

Salary

Base: $132,300 to $207,900; Bonus/Equity: Not specified; Benefits: Highly competitive compensation, benefits and rewards programs

Skills & Requirements

Must-have

  • Post-sale client relationship management
  • B2B software and analytics environment
  • Commercial agreements and licensing knowledge
  • Usage and revenue data analysis
  • Stakeholder and executive communication
  • Cross-functional collaboration
  • Travel up to 25%

Nice-to-have

  • Customer-first mindset
  • Change-management planning
  • Product roadmap feedback integration
  • Strong organizational and prioritization skills
  • Matrixed environment experience

Key Requirements

  • Bachelor’s degree required
  • Experience managing post-sale B2B client relationships
  • Strong understanding of commercial agreements and licensing models
  • Ability to analyze usage and revenue data
  • Executive-level communication skills
  • Ability to travel up to 25%
  • Experience working in matrixed cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter