Técnico De Provedoria Do Cliente (m/f)

Santander UK

Carcavelos, Portugal
On-site
Complaint and incident management
Customer communication and response
Data registration and control
Santander UK is seeking a Técnico de Provedoria do Cliente to manage customer complaints and incidents, focusing on data management, reporting, and interaction with various departments. The ideal candidate should have strong analytical and communication skills, along with a proactive attitude. The position is based in Carcavelos, Portugal, and involves on-site work

Job Summary

  • Ensure the processing of complaints and incidents for all SCPT entities, from reception to regulatory reporting.
  • Manage the physical and electronic complaint book, ensuring correct registration and documentation.
  • Produce complaint dashboards and quarterly summaries of customer service activity for HQ.

Matching Summary

Match Score: 75

Santander UK is seeking a Técnico de Provedoria do Cliente to manage customer complaints and incidents, focusing on data management, reporting, and interaction with various departments. The ideal candidate should have strong analytical and communication skills, along with a proactive attitude. The position is based in Carcavelos, Portugal, and involves on-site work.

Skills & Requirements

Must-have

  • Complaint and incident management
  • Customer communication and response
  • Data registration and control
  • Root cause analysis
  • Reporting and dashboard production

Nice-to-have

  • Proactive risk management
  • Adaptability to different interlocutors

Key Requirements

  • Degree (preferred)
  • Conceptual and analytical skills
  • Computer proficiency
  • Proactive attitude

Work Rights

Not specified

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