Act as a key driver of digital transformation in customer service operations by unlocking the power of data and converting raw information into actionable insights
Job Summary
Act as a key driver of digital transformation in customer service operations by unlocking the power of data and converting raw information into actionable insights.
Define and execute analytics and BI strategies, build scalable dashboards, monitor KPIs, and identify opportunities for process optimization and innovation.
Collaborate with cross-functional teams to promote a data-driven culture and deliver solutions that improve customer experience, operational efficiency, and ROI.
Matching Summary
Act as a key driver of digital transformation in customer service operations by unlocking the power of data and converting raw information into actionable insights.
Skills & Requirements
Must-have
Customer service analytics and BI strategy
Power BI and SAP Analytics Cloud
Data sourcing and integration
Advanced data analysis
Data governance and privacy
Nice-to-have
Data-driven culture champion
Process optimization and innovation
Continuous learning and curiosity
Change leadership and advocacy
Key Requirements
Bachelor’s or Master’s degree in Business, IT, Data Analytics, or related field
Proven expertise in Business Intelligence and data analytics
Hands-on experience with Power BI, SAP Analytics Cloud, and SQL-based platforms
Experience in building dashboards, reports, and performance monitoring tools for customer service operations
Strong project management experience in Agile or Scrum environments