Customer Success Business Partner

Anaplan

Minneapolis, United States
Base: $130,000 - $187,000 usd; bonus/equity: not s...
On-site
Customer adoption and value realization
Identify growth opportunities
Manage enterprise customer portfolio
The Customer Success Business Partner is primarily responsible for ensuring customers adopt solutions, realize value, and identifying growth opportunities

Job Summary

  • The Customer Success Business Partner is primarily responsible for ensuring customers adopt solutions, realize value, and identifying growth opportunities.
  • Handle a portfolio of Enterprise Customers with a ARR of ~$5.0M with a focus to improve the customer's value and ROI on Anaplan, secure contract renewal, and identify growth opportunities.
  • Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives and build champions.

Matching Summary

The Customer Success Business Partner is primarily responsible for ensuring customers adopt solutions, realize value, and identifying growth opportunities.

Salary

Base: $130,000 - $187,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer adoption and value realization
  • Identify growth opportunities
  • Manage enterprise customer portfolio
  • Trusted advisor for customer lifecycle
  • Internal resource utilization for account strategy

Nice-to-have

  • Business transformation with Anaplan
  • Model building best practices
  • Community engagement and user groups
  • Platform roadmap education
  • Customer-first mentality and proactive attitude

Key Requirements

  • 5+ years of experience in account management, consulting, or client services
  • Strong project and program management experience
  • Strong troubleshooting and problem-solving skills
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter