Team Member, Non-voice Engagmnt Ctr (nvec)

RHB Bank

Selangor, Malaysia
Non-voice customer service skills
Ability to handle customer complaints
Familiarity with social media platforms
Provide first level of customer service via non-voice channels such as Email, Social Media, and Live chat

Job Summary

  • Provide first level of customer service via non-voice channels such as Email, Social Media, and Live chat.
  • Ensure customer requests are attended within the stipulated service-level agreement to avoid any service delay.
  • Analyze and recommend appropriate solutions to enhance process efficiency and service standards.

Matching Summary

Provide first level of customer service via non-voice channels such as Email, Social Media, and Live chat.

Skills & Requirements

Must-have

  • Non-voice customer service skills
  • Ability to handle customer complaints
  • Familiarity with social media platforms

Nice-to-have

  • Empathetic and professional attitude
  • Ability to work in a team
  • Strong communication skills

Key Requirements

  • Experience in customer service
  • Knowledge of RHB's equity or futures trading products
  • Ability to follow processes effectively

Work Rights

Not specified

Tailored Resume

Cover Letter