Self Service Implementation Specialist - Freelance Project
Agency
Philippines, Philippines
Base: $6 ph; bonus/equity: not specified; benefits...
On-site
Responsive and reliable service
High-volume support environment
Clear and concise communication
The Self Service Implementation Specialist role at Agency is a freelance position based in the Philippines, focusing on assisting clients during their onboarding process to the company's platform. The ideal candidate should possess strong communication skills, client support experience, and the ability to thrive in a fast-paced environment
Job Summary
This role supports Self Service Plan Sponsors during onboarding by providing timely, high-quality guidance as users navigate our client’s platform.
Success in this role depends on strong communication, comfort operating in a fast-paced, high-volume environment, and a non-negotiable commitment to responsive, reliable service.
The Agent focuses on quickly responding to inquiries, clarifying requirements, unblocking progress, and reinforcing standardized processes.
Matching Summary
Match Score: 75
The Self Service Implementation Specialist role at Agency is a freelance position based in the Philippines, focusing on assisting clients during their onboarding process to the company's platform. The ideal candidate should possess strong communication skills, client support experience, and the ability to thrive in a fast-paced environment.
Salary
Base: $6 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Responsive and reliable service
High-volume support environment
Clear and concise communication
Operational and workflow tools experience
Standardized process reinforcement
Nice-to-have
Self-service onboarding experience
Retirement plan fundamentals knowledge
Retirement plan compliance concepts
Key Requirements
Experience in client support or project coordination
Ability to deliver prompt, reliable service
Experience using Jira, Salesforce, Google Workspace