Patient Experience Navigator, Urgent Care

Brigham and Women's Faulkner Hospital

Northampton, MA, United States
Base: $17.71 - $24.40phly; bonus/equity: not speci...
Fully remote
2-3 years administrative experience
Proficiency in ms office applications
Strong verbal and written communication skills
The role supports the mission of delivering high-quality, low-cost, innovative community-based ambulatory care within the Mass General Brigham system

Job Summary

  • The role supports the mission of delivering high-quality, low-cost, innovative community-based ambulatory care within the Mass General Brigham system.
  • Staff members are expected to provide compassion and emotional support to patients who are seeking timely medical care for non-emergency situations.
  • The position offers a competitive hourly pay range of $17.71 to $24.40 along with comprehensive benefits and career advancement opportunities.

Matching Summary

The role supports the mission of delivering high-quality, low-cost, innovative community-based ambulatory care within the Mass General Brigham system.

Salary

Base: $17.71 - $24.40/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, bonuses, and recognition programs

Skills & Requirements

Must-have

  • 2-3 years administrative experience
  • Proficiency in MS Office applications
  • Strong verbal and written communication skills
  • Familiarity with medical terminology
  • Ability to work onsite four days per week

Nice-to-have

  • Experience in urgent care settings
  • Flexibility for weekend and holiday shifts
  • Willingness to float to other locations
  • Ability to manage own time effectively

Key Requirements

  • High School Diploma or Equivalent required
  • Trade/Technical/Vocational Diploma preferred
  • No experience accepted in lieu of degree
  • Must be available for every other weekend rotation

Work Rights

Not specified

Tailored Resume

Cover Letter