Customer Service Agent

656

Melbourne, Victoria, Australia
Not specified; not specified; benefits include pyi...
Fully remote
Stable hard-wired nbn internet connection
Full working rights in australia
Flexibility to work monday to friday rotations
This role serves as the primary point of contact for customers regarding personal loan settlements, balances, and repayments

Job Summary

  • This role serves as the primary point of contact for customers regarding personal loan settlements, balances, and repayments.
  • Employees will actively transition customers from phone calls to digital-first experiences by promoting in-app messaging and self-service tools.
  • The position offers comprehensive paid training, a diverse inclusive culture, and unlimited access to mental health and wellbeing resources.

Matching Summary

This role serves as the primary point of contact for customers regarding personal loan settlements, balances, and repayments.

Salary

Not specified; Not specified; Benefits include paid training and mental health platform access

Skills & Requirements

Must-have

  • Stable hard-wired NBN internet connection
  • Full working rights in Australia
  • Flexibility to work Monday to Friday rotations

Nice-to-have

  • Passion for technology and digital advocacy
  • Concierge-style professional communication
  • Ability to navigate multiple systems efficiently

Key Requirements

  • Full working rights to work in Australia
  • Stable hard-wired internet connection (NBN required)

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter