Platform Engineer

Five9

Manila, Philippines
On-site
System configuration and training
Customer trust and expectation management
Technical resource for multiple projects
Five9 is seeking a Platform Engineer in Manila, Philippines, to lead various projects related to cloud contact center solutions. The ideal candidate should have 3-5 years of experience in professional services implementation with a strong understanding of telephony and cloud computing environments

Job Summary

  • You will perform project tasks such as system configuration, training, documentation, and customer follow-up, handling several projects simultaneously and providing expert recommendations for Contact Center Solutions.
  • Key responsibilities include leading requirements gathering, configuration, training, testing, and rollout, acting as a Project Engineer or Solution Architect, and building customer trust by aligning business needs with the Five9 solution.
  • The company offers benefits such as company stocks, annual merit increase, night shift differential pay, paid leave with cash conversion, HMO with free dependents, and a retirement plan.

Matching Summary

Match Score: 85

Five9 is seeking a Platform Engineer in Manila, Philippines, to lead various projects related to cloud contact center solutions. The ideal candidate should have 3-5 years of experience in professional services implementation with a strong understanding of telephony and cloud computing environments.

Skills & Requirements

Must-have

  • System configuration and training
  • Customer trust and expectation management
  • Technical resource for multiple projects
  • Integrations with Five9 partners
  • Digital Channel implementation
  • Complex IVR configuration
  • API and Data dip expertise

Nice-to-have

  • Team-first culture and innovation
  • Strategic thinking and problem-solving
  • Consultative approach to call center management
  • Embraces diversity and inclusion

Key Requirements

  • 3-5 years Professional Services Implementation experience
  • Cloud computing or telephony environment experience
  • Strong knowledge of SaaS, VoIP, IVR
  • Knowledge of CRM and Lead Management solutions preferred
  • Knowledgeable of Digital Engagement channels

Work Rights

Not specified

Tailored Resume

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