**
Sofitel Sydney Wentworth is seeking a Guest Service Agent to provide exceptional hospitality at their resort located in Carrara, Australia. The role involves welcoming guests, managing requests, and creating memorable experiences while fostering a culture of responsible hospitality.
**
Job Summary
Welcome each guest to the resort with warmth and confidence, manage guest requests and front office systems with accuracy and care, and create a relaxing and seamless journey from check-in to check-out.
Inspire guests to discover the local area, culture, and slow down by sharing local stories and connecting with guests, driving loyalty and return visits.
Enjoy benefits such as free on-site car parking, generous discounts on accommodation and dining globally, complimentary resort night stay or dining voucher on your annual anniversary, and complimentary lunch each day.
Matching Summary
Match Score: 75
**
Sofitel Sydney Wentworth is seeking a Guest Service Agent to provide exceptional hospitality at their resort located in Carrara, Australia. The role involves welcoming guests, managing requests, and creating memorable experiences while fostering a culture of responsible hospitality.
**
Skills & Requirements
Must-have
front office operations experience
strong communication skills
emotional intelligence
front office systems
guest loyalty programs
fast-paced environment
Nice-to-have
passion for hospitality
team-first mindset
responsible hospitality
local connection and authenticity
Key Requirements
Experience in front office operations
Confidence using Microsoft Office & Opera cloud
Flexibility across evenings, weekends, and public holidays