Customer Retention Representative

Point & Pay

Base: $14-$18 hourly; bonus/equity: incentive pyy ...
Fully remote
Open availability 5 am - 4:30 pm pt
Minimum one year call center experience
Strong negotiation and rapport building skills
The role focuses on retaining merchant customers seeking to cancel service while generating sales through strategic outbound calls

Job Summary

  • The role focuses on retaining merchant customers seeking to cancel service while generating sales through strategic outbound calls.
  • Employees must resolve issues regarding rates, equipment, and service concerns while educating merchants on the value proposition of remaining with North.
  • The company offers a comprehensive benefits package including medical coverage, 401(k) match, and an incentive pay plan based on retention goals.

Matching Summary

The role focuses on retaining merchant customers seeking to cancel service while generating sales through strategic outbound calls.

Salary

Base: $14-$18 hourly; Bonus/Equity: Incentive pay plan based on retention goals; Benefits: Medical, Dental, Vision, 401(k) + Match, PTO, Mental Health Support

Skills & Requirements

Must-have

  • Open availability 5 am - 4:30 pm PT
  • Minimum one year call center experience
  • Strong negotiation and rapport building skills

Nice-to-have

  • Experience in sales or loyalty representation
  • Ability to balance assertiveness with empathy
  • Proven ability to achieve and exceed goals

Key Requirements

  • High School Diploma or equivalent required
  • Minimum one year experience in a call center environment
  • US-based work authorization (no sponsorship available)

Work Rights

Must be US-based; no sponsorship available

Tailored Resume

Cover Letter