This role is fundamental for strengthening the relationship with customers by delivering timely solutions and ensuring an excellent service experience
Job Summary
This role is fundamental for strengthening the relationship with customers by delivering timely solutions and ensuring an excellent service experience.
The position involves managing calls from customers wishing to cancel services, identifying their needs, proposing alternatives, and providing personalized solutions to promote retention.
The job requires coordination with Billing, Technical Support, and Sales to resolve requests and improve the customer experience while meeting key performance indicators.
Matching Summary
This role is fundamental for strengthening the relationship with customers by delivering timely solutions and ensuring an excellent service experience.
Salary
Base: sueldo base; Bonus/Equity: bonos competitivas; Benefits: Not specified