Customer Centres, Analyst (sandakan)

AIA Group

Sandakan, Malaysia
Not specified (assumed hybrid/onsite based on role).
Customer service experience
Billing inquiry handling
Complaint resolution skills
AIA Group is seeking a Customer Centres Analyst in Sandakan, Malaysia, responsible for providing customer service related to sales, billing inquiries, and service requests. Ideal candidates will have a diploma or degree, relevant experience in customer service, and strong communication skills

Job Summary

  • The role involves providing comprehensive services to customers including sales, billing inquiries, and complaint resolution.
  • Candidates are expected to identify upselling opportunities to maintain and increase income streams from customer relationships.
  • Fresh graduates are highly encouraged to apply for this position focused on helping people live healthier, longer, better lives.

Matching Summary

Match Score: 75

AIA Group is seeking a Customer Centres Analyst in Sandakan, Malaysia, responsible for providing customer service related to sales, billing inquiries, and service requests. Ideal candidates will have a diploma or degree, relevant experience in customer service, and strong communication skills.

Skills & Requirements

Must-have

  • Customer service experience
  • Billing inquiry handling
  • Complaint resolution skills
  • Upselling opportunities identification
  • Clear verbal and written communication

Nice-to-have

  • Flexible schedule willingness
  • Team player mentality
  • Strong decision making abilities
  • Detail orientation
  • Pleasant and patient attitude

Key Requirements

  • Diploma or Degree in any discipline
  • At least one year in Customer Service or Call Centre
  • Willingness to work flexible schedule and overtime

Work Rights

Not specified

Tailored Resume

Cover Letter